OUR CONTACT DETAILS
Name: The Administrator
Address: 167-169 Great Portland Street, 5th Floor, London W1W 5PF
E-mail: [email protected]
THE TYPE OF PERSONAL INFORMATION WE WILL COLLECT
We currently collect and process the following information:
- Name, address, email address, phone number
- Grant applications
- Bank details for grantees
HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT
The personal information we process is provided to us directly by you for one of the following reasons:
- So that we can keep you updated with news and events/fundraising activities
- So that we can process grant applications
We use the information that you have given us in order to let you know about:
- The availability of grants
- Events/fundraising activities
We will not share this information with other organisations or individuals.
Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is:
Your consent. You are able to remove your consent at any time. You can do this by contacting The Data Controller of the Music Therapy Charity at [email protected]
HOW WE STORE YOUR PERSONAL INFORMATION
We use Mailchimp to manage our email marketing subscriber list and to send emails to our subscribers. Mailchimp is a third‑party provider operated by The Rocket Science Group LLC, based in the United States. When you subscribe to our emails, the information you provide (such as your name, email address, and any other details you choose to share) will be stored on Mailchimp’s secure servers.
Mailchimp processes this information in accordance with its Privacy Policy. We use this data solely to send you relevant communications, track engagement (such as email opens and link clicks), and improve our email content. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
We use Beacon CRM as our database. Beacon’s core infrastructure runs on Amazon Web Services (AWS), hosted securely in the cloud. All data is hosted in London: Amazon’s eu-west-2 region, and is held in two separate availability zones. Amazon has extremely extensive security measures, which are documented on their Security page. Beacon also makes use of Google Cloud Platform (GCP), specifically BigQuery, which is a cloud data warehouse. Beacon use this to make quick filtering over large data sets possible. All data with GCP is hosted in London: Google’s europe-west2 region. Data is primarily processed and stored using AWS, but a copy is streamed to GCP. Like Amazon, Google has extremely extensive security measures, which you can read about at the Google Trust Centre.
We keep your contact details for as long as you are happy for us to do so. We store all information electronically and, if you ask us to do so, we will dispose of your information by deleting it from our records immediately (except in the case of grant recipients for whom we reserve the right to retain records for as long as required in order to fulfil our regulatory obligations).
COOKIE POLICY
Cookie Control is managed by Civic
Cookie Control is a mechanism for controlling user consent for the use of cookies on their computer.
For more information, please visit Civic’s Cookie Control pages at: https://www.civicuk.com/cookie-control
YOUR DATA PROTECTION RIGHTS
Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected] or 26 Fitzroy Square, London W1T 6BT if you wish to make a request.
HOW TO COMPLAIN
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected] or 26 Fitzroy Square, London W1T 6BT.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk